The responsible parties and their contact details for the ‘D.I.P.R.’ experience and retail
shop are presented here in the order of ‘problem escalation’:
Area15 is the experience and retail operator (A15):
Experience: There are 2 emails that are to be used to contact Area15 for
maintenance concerns: attractionsMOD@area15.com and
itsupport@area15.com
Julian DeArcos is head of attractions JDeArcos@area15.com 702-771-8372
Julian is responsible for guiding all A15 staff who work to run the experience. He
is responsible for communicating maintenance instructions to the A15 staff.
Retail: Area15 Doug Cheuk dcheuk@area15.com (808) 386-3292
Superplastic’s Rich Burkhardt rich@superplastic.co 818-481-7615
Rich should be cc’d on all retail related correspondence with AreA15
A15 provides staffing, staff training, staff reporting, maintenance of the site,
maintenance and running of the experience, inventory reporting, repopulation of
retail product, POS transactions for retail purchases during, communication as to
operational issues and concerns, and A15 staff must engage and encourage
consumers. A15 is also the network provider for WIFI, internet and ethernet
connectivity via the accounts Superplastic has established and shares with A15
via Clearmind.it. ( Area15’s IT support team is responsible for maintaining
connectivity and handles the relationship with the network provider, Clearmind.it
John Sun john.sun@clearmind.it)
As the operator of the experience and retail shop,
**A15 is responsible for escalating any operational issues that arise to the
appropriate vendor(s)**
Pure Imagination is the system designer, show controller and animation house.
There is 1 email for contacting PI: spdm@pistudios.com Patrick Coffin, CTO
pcoffin@pistudios.com 310-261-8785
Pure Imagination is the experience system designer and provides the manner
within which A15’s staff is able to run the experience. They also crafted the
games and the animation of the Superplastic characters. Their bespoke show
control system, Continuum, sits on top of several other show control systems to
allow A15 operators to pulse visitors through the experience. Continuum works
in conjunction with the electrical system, with Medialon LE show control system;
the QSC audio distribution; the Advantech automation of controls over ethernet
(adam6060s); the Mosaic system for lighting, the Gray V music player, the
brightsign video players and more. Continuum does not allow for corrections and
changes to lighting and sound design. When lighting and sound design changes
are required, skilled developer operators are required to access the system-Pure
Imagination remains in control of access to those personnel.
TWG is the hardware integrator: chris@audio.video william@audio.video , managers
josh@audio.video 530-518-0478 and patrick@audio.video work onsite
TWG is the audio video integrator. They have procured and installed all of the
equipment that the Pure Imagination system is displayed upon and heard
through. They have snaked the cables throughout the experience; placed the
monitors and speakers, distributed the bright sign players. They installed the IT
closet and all of the gear and connections to the gear that run in and out of the IT
closet. The equipment they have purchased has a 1-year warranty in most
instances.
Cree8 does bike maintenance and rebuilds. Chris also built the TV Mound and installed
the Kei Van, mannequins and van headlamps.
Chris Barnes cree8@cree8studios.com 702-241-9339
Chris Barnes designed (with Pure Imagination) and built the bicycles in the
Heavy Pedal room. He also Built the ‘TV Mound’. He maintains the mechanical
function of the bikes, and performs maintenance and/or replacement of RFID
readers, raspberry pi’s and cables in that room. Pure Imagination also manages
the RFID’s and Raspberry Pi’s connectivity in the Heavy Pedal room via
Continuum. Chris has been providing maintenance without a contract or terms.
Superplastic is working out a longer term scenario that will include replacement
of four of the bikes in Heavy Pedal with more robust models.
ArtDept does show set maintenance and repair
Joel Spencer joelspencerart@gmail.com (702) 271-2844
Joel Spencer maintains and repairs the SHOWSET. That can include a variety
of repairs and fixes from monitor covers to the brick façade, to acrylic boxes
covering exposed bulbs to the Pay phone in retail providing access to ‘DAYZEE
AI’. Joel also designed and built the buzzer enclosures for Not Guilty Pleasures.
Joel works on an ‘on-call’ minimum. Best to gang together fixes for a more
worthwhile visit
VLS is the lighting integrator:
Bryan Mravec bmravec@vls.com 330-612-3825 handles remote lighting
adjustments
VLS is the lighting integrator. VLS procured and installed all of the lights per the
design documentation provided by Pure Imagination. VLS installed and
programmed the lighting as directed by an LD Pure Imagination identified. VLS
can now program the lighting directly but need to do so in tandem with a
Medialon LE operator when complex dovetailing of lighting, sound and visitor
timing are to work in consort. Terms are being established.
Superplastic is the creator and is responsible for the creative and sound design as well
as maintaining retail product.
Nancy Bennett nb@superplastic.co experience consultant 310.666.6802
Rich Burkhardt rich@superplastic.co retail 818-481-7615
Please note that
Simone Getty simone@superplastic.co 408-398-0272 construction manager and
project manager, has completed their contract for the time being and remains an
invaluable resource.
Superplastic maintains the product that is sold in retail and handles the licensing
agreements for the music that plays in the spaces whether with Gray V, ASCAP,
BMI and/or Sesac. They also create the ‘Voices of God’ and the AI voices heard
on the VOIP phones. Superplastic worked with Image360 to fabricate all signage
and directional vinyl applications. The scenic painting and stencil work was led
by Robin Slonina. Rich Burkhardt performed and oversaw the application of
graffiti artwork. Superplastic procured the AI phones and worked with TWG and
Joel Spencer to install them. Ken Martin of Superplastic is Superplastic’s AI
developer and has also managed the data transmission from experience to
Hubspot for any visitor data gathering as respects marketing. Suerplastic
oversees the SHOPIFY system used for purchases in the retail space.
n.b.: Superplastic has purchased a variety of replacement parts that remain on
site for A15’s staff use. The spare parts, along with a few provided by Pure
Imagination and TWG include Heavy Pedal Bike sensors, raspberry pi’s, cables,
RFID readers, Private Dancer tracking camera, replacement computer
motherboard; stickers and labels, etc. There are ample and labeled cans of paint
in Back of House on the shelves. It is in the exact color and type that was used
across the space and was provided by Sherwin Williams.
There are several parties that have provided specific services along the way, but do not
provide on-going maintenance at this time:
Image360 has fabricated and installed all signage and vinyl appliques. Tina Alaya
tina@image360lvs.com and Carl Alampi carl@image360lvs.com (If signs and vinyl
repairs are required, please reach out to Nancy Bennett for such requests.)
Robin Slonina, artist and scenic painter. RobinSlonina.com robinslonina@gmail.com
702.885.3777. Robin made the stencil for our UV dopeameme molecules and oversaw
the scenic painting.
Machine Studio graffiti painting supplies. Mike Machin 702.449.2424 (only contact via
Rich Burkhardt of Superplastic)